Frequently Asked Questions
1. How long will it take to get my room design?
You will receive your Presentation Package via email within 4-weeks from our receipt of all needed items (questionnaire, payment, floor plan, photos, video).
2. Can some of my existing furniture pieces be incorporated in the design plan?
Absolutely! MA Designers always try to incorporate your own purchases and special finds is a hallmark of our approach to providing personalized and affordable interior makeovers.
3. If I have an open floor plan and two rooms are combined, which room do I select first?
In this case, we strongly suggest waiting until you can afford to purchase a design plan for the entire area. Spaces which open into one another tend to feel like a single space, and it’s not possible to truly transform the look without taking into consideration everything your eye sees in its single view.
4. Will I be able to purchase the items directly?
Yes! A number of home furnishing retailers have established an online presence, enabling us to provide you with a shopping list full of items which you can purchase on your own. If you’re interested in having us incorporate items from designer vendors into your plan, granting trade discounts until 30% off you can purchase those items through us by contacting firstname.lastname@example.org.
5. Will you make changes to my plan if I don’t like something you’ve selected?
If we’ve missed the mark on an item or two, you may send us your thoughts and we will provide one re-selection at no charge (limit two items per plan).
6. Once I have my plan, how am I able to ask follow-up questions?
This is a plan for the true DIY-er and, after the receipt of your final Presentation Package and included re-selection (limit two items per plan), our obligations to one another for that phase of your project are fulfilled. However, if you wish to purchase additional help, one of our interior designers on staff is able to consult with you via email or over the phone at a extra fee. Remember, even if you live in the area, this service is online only. To meet with a designer in person, please review our other services.
7. What happens if I wait to purchase an item, and then it’s no longer available?
We recommend that, before purchasing our service, you wait until you are financially and practically ready to implement a design change. The world of manufactured goods is a rapidly changing one, and there are no guarantees that the item specified today will be available six months from now.
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For more information or to have any of your questions answered, please contact us.